The Service provides answers exclusively to questions of a general nature on the application of customs legislation, excise duties, export refunds, tobacco and games.

To access the service, please fill in the form.

An e-mail will deliver the reply within 15 working days.

In 2017, 94.55% of the questions were answered within 10 working days.

We kindly ask all users to consult the FAQ before filling in the form: answers to the most frequently asked questions. You could get an answer in real time!

Please note
We kindly ask you to only forward requests concerning the topics covered by the digital URP Office (relations with the public), provided that the URPs of the Customs and Monopolies Offices can be consulted on the same topics.

All questions regarding the interpretation of tax legislation, not falling within the remit of the Digital URP, it is necessary to refer to the legislation governing the issuance of binding opinions and, where applicable, the ruling procedure. For the monopoly area, questions should be sent to the Central department for regulation and legal services - Regulation Office.

On the Contacts page, specific channels are available to contact the Customs and Monopolies Agency (ADM).